Who We Are

Welcome to cigars.al (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share and protect your personal data when you visit our Website and/or purchase our products (cigars and related accessories). By using the Website, you accept the practices described in this policy.

What Personal Data We Collect and Why We Collect It

1. Controller and Contact Information

he data controller for your personal data is:
Company Name: Cigars.al
Address: Stadiumi Kombetar, Arena Center, Tiranë 1001
Email: info@cigars.al
Phone: +355 69 922 0000
If you have any questions about this policy or our data practices, please contact us at the details above.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity data: name, surname, date of birth (if needed), gender (if relevant)

  • Contact data: postal address, email address, phone number

  • Payment and transaction data: payment card details (via our payment processor), billing address, purchase history

  • Technical data: IP address, browser type and version, time zone, cookie data, device identifiers, operating system

  • Usage data: information about how you use our Website, pages visited, products viewed, shipping information

  • Marketing & communications data: your preferences in receiving marketing from us and your communication preferences

  • Possibly other data you provide when you contact us or use interactive features of the Website

3. How We Collect Personal Data

We collect data in the following ways:

  • Directly from you, when you create an account, place an order, subscribe to our newsletter, fill in forms, contact us, or otherwise interact with our Website

  • Automatically through your use of the Website (cookies, analytics tools, log files)

  • From third parties (for example, payment processors, shipping companies, marketing platforms) when you use their services via our Website

4. Purposes of Processing & Legal Basis

We process your personal data for the following purposes, on the following legal bases:

  • To enable you to access and use the Website and its features — legal basis: performance of contract with you

  • To process your purchase orders, payments, shipping — legal basis: performance of contract

  • To improve our Website, to customise content and layout, and to analyse how our Website is used — legal basis: our legitimate interests (to run our business better)

  • To send you marketing communications (if you have opted-in) — legal basis: your consent

  • To comply with legal or regulatory obligations (for example, tax, accounting) — legal basis: legal obligation

  • For fraud prevention, network & information security — legal basis: our legitimate interests

5. Sharing / Disclosure of Personal Data

We may share your personal data with:

  • Service providers that support our business (e.g., payment processors, shipping/fulfilment companies, analytics providers, customer support platforms)

  • Affiliates, agents or subcontractors engaged by us to carry out business functions

  • Legal authorities or third parties if required by law or to protect our legal rights or property

  • Third parties in the context of a corporate transaction (sale, merger, reorganization) provided appropriate protections are in place

We will ensure that any third-party service provider processes your personal data only under our instructions and subject to appropriate data protection safeguards.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes for which it was collected, including to comply with legal, accounting or reporting requirements. For example:

  • Transaction data and payment records may be retained for [insert timeframe] (e.g., as required by tax law)

  • Usage and technical data may be retained for [insert timeframe, e.g., 24 months]
    After such time, we will either delete or anonymise your data.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to recognise you when you revisit our Website, and to collect usage and performance data. We categorise cookies (essential, analytics, marketing), and non-essential cookies will only be placed after obtaining your consent. Termly+1
You can manage your cookie preferences via our cookie banner/settings. More details are available in our separate Cookie Policy [link] (if applicable).

8. Your Rights

Under applicable data protection law (such as GDPR) you have the following rights:

  • Right of access: you can request access to the personal data we hold about you

  • Right of rectification: you can request correction of inaccurate or incomplete data

  • Right to erasure (“right to be forgotten”): you can ask us to delete your data in certain circumstances

  • Right to restrict processing: you can ask us to restrict how we process your data

  • Right to object: you can object to our processing based on legitimate interests or for direct marketing

  • Right to data portability: where applicable, you can request your data in a structured, commonly used and machine-readable format

  • Right to withdraw consent at any time (if processing is based on consent)

If you wish to exercise any of these rights, please contact us at the contact details above. We will respond within the time frames required by the law.

9. Security of Personal Data

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, in accordance with recognised industry standards. While we strive to protect your data, no system is completely secure and we cannot guarantee absolute security.

10. Children

Our Website is not intended for children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected personal data of a child, please contact us and we will take steps to delete such data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do so, we will revise the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@cigars.al
Address: tadiumi Kombetar, Arena Center, Tiranë 1001
Phone: +355 69 922 0000